Guaranteed rates. On our platform you connect directly with certified local guides in Ecuador. By cutting out international middlemen, we offer more competitive rates than global booking portals.
Flexible payments: we accept debit and credit cards, international transfers, and payments via Deuna! and Zelle.
Booking and Cancellation Policies
At Trail Forth Journal we're committed to delivering an exceptional, reliable experience. To ensure quality and out of respect for our local guides and the tour's logistics, we've established the following:
1. Cancellations and Refunds
- Notice given more than 48 hours ahead: 100% refund (minus third-party payment processing fees).
- Notice given 24–48 hours ahead: 50% refund, to cover pre-arranged logistics and the team's time.
- Notice given less than 24 hours ahead, or a "no show": no refund, as all resources have already been committed.
2. Date Changes
We offer a complimentary date change if requested at least 24 hours before the tour, subject to availability and valid for up to 6 months.
3. Weather and Force Majeure
Our tours operate under normal tropical conditions, including light rain. In the event of extreme weather alerts or safety advisories, we offer immediate rescheduling or a credit voucher for future use.